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ATO Contact centre closures

We have a range of phone services to suit different needs. You can:

 

Self-help services

If we are required to access your account, you will need your TFN or ABN ready when you call our self-help services.

Phone numbers for self-help services
Phone number Self-help service What you can do
13 28 65 Individuals
  • Enquire about the progress of your lodgments
  • Search for your lost super
  • Apply for refund of franking credits
  • Make a payment arrangement

 

13 72 26 Business
  • Lodge your
    • NIL activity statement
    • NIL annual GST return
    • GST or PAYG instalment annual elections
  • Register for fuel tax credits
  • Make a payment arrangement
  • Enquire about the progress of your lodgments

 

1300 720 092 Publications Order publications and forms, including individual tax return instructions and forms

Speak to a Customer Service Representative

All times are local unless specified otherwise. On Australian national public holidays our contact centres are closed throughout Australia. In the case of state based public holidays, only those states affected will be closed.

Establishing your identity

We are strengthening our current identity processes by asking a new series of questions that protect your personal information. These questions are based on information the ATO holds.

We recommend you have your tax file number (TFN) or Australian Business Number (ABN) ready when you call.

We’ve also introduced a secure, fast and easy way to verify your identity over the phone called voice authentication. When you call us, you may be invited to enrol your unique voiceprint. If you choose to enrol, you can then use your voice to verify your identity for future calls.

Individuals

Individuals enquiries: Phone numbers and operating hours
Phone number Enquiry type Operating hours
13 28 61 Individual enquiries including:

  • myGov/myTax
  • Tax File Number
  • Progress of returns
  • Tax return preparation
  • Higher Education or Trade Loans
  • PAYG instalments for individuals

 

8.00am–6.00pm,
Monday–FridayPlease Note: A limited service only for myGov/myTax enquiries will operate 10.00am–2.00pm Saturday
1300 650 286 Callback line for Compliance activity.

 

Please note: This number is to be only used when someone from the ATO has contacted you and asks you to call us back. The ATO staff member will provide a PIN you must enter when prompted. This will ensure you are directed to the most appropriate Customer Service Representative.

8.00am–5.00pm,
Monday–Friday (AEST)
1300 768 912 Streamlined Pre-Issue (SPI) Hotline

 

Please note: This number is to be only used when you receive an email or SMS from the ATO to confirm more information in your income tax return before it can be processed.

9.00am–5.00pm,
Monday–Friday (AEST)
1800 050 377 Foreign Investment Review Board for enquiries regarding:

  • Foreign investment residential real estate application.
  • Agricultural Land Register
  • Report a suspected breach

 

8.00am–6.00pm,
Monday–Friday

Business and non-profit organisations

Small business after-hours call-back

An after-hours call back service is available for small businesses from 6pm–8pm (AEST), Monday to Thursday, except national public holidays.

To arrange a call back, use the Small Business Assist online booking formExternal Link or call 13 28 66.

Small business live chat

More information can be found on our live chat page.

Business and Non-profit organisations enquiries: Phone numbers and operating hours
Phone number Enquiry type Operating hours
13 28 66 Business enquiries including:

  • Account balances
  • Business registrations
  • Business income tax return preparation
  • Business Activity statements

 

8.00am–6.00pm,
Monday–Friday
1300 287 539 AUSkey enquiries including:

  • Registration
  • General enquiries
  • Technical support

 

8.00am–6.00pm,
Monday–Friday
1300 130 248 Non-profit organisations 8.00am–6.00pm,
Monday–Friday

Debt and Lodgment

Debt and lodgment enquiries: Phone numbers and operating hours
Phone number Enquiry type Operating hours
13 11 42 Debt and lodgment enquiries including:

  • New and existing debts
  • Payment plans
  • Overdue lodgments
  • Penalties and interest

 

8.00.am–6.00pm,
Monday–Friday
1300 466 859 Debt Early Intervention

By engaging with taxpayers early, we can help them manage their obligations and prevent their debt from escalating

8.00am–6.00pm,
Monday–Friday

Registered Tax Professionals

Tax professional enquiries: Phone numbers and operating hours
Phone number Enquiry type Operating hours
13 72 86 Registered Tax Professionals

See also:

 

8.00am–6.00pm,
Monday–Friday
1300 852 232 Notify us of a hosted SBR software service 8.00am–6.00pm,
Monday–Friday

Superannuation

Superannuation enquiries: Phone numbers and operating hours
Phone number Enquiry type Operating hours
13 10 20 Superannuation enquiries including:

  • Unclaimed or lost superannuation
  • Personal superannuation
  • Employer’s super obligations
  • Self-managed funds

 

8.00am–6.00pm,
Monday–Friday
1300 660 048 Small Business Superannuation Clearing House (SBSCH) 8.00am–6.00pm,
Monday–Friday

Scams and identity theft

Scams and identify theft enquiries: Phone numbers and operating hours
Phone number Enquiry theft Operating hours
1800 008 540 Report a scam.

See also:

 

8.00am–6.00pm,
Monday–Friday
1800 467 033 If you think your tax file number (TFN) has been stolen or misused.

See also:

 

8.00am–6.00pm (AEST),
Monday–Friday

Other services

Other services: Phone numbers and operating hours
Phone number Enquiry type Operating hours
13 10 30 Indigenous Helpline 8.00am–6.00pm,
Monday–Friday
13 14 50 Translating and interpreting service for people from non-English speaking backgrounds.

See also:

 

8.00am–6.00pm,
Monday–FridayPlease Note:
A limited service only for myGov/myTax enquiries will operate between 10.00am–2.00pm Saturday.
Call us using the National Relay Service (NRS) call numbersExternal Link People who are deaf or have a hearing or speech impairment can contact us through the National Relay Service (NRS). There are two easy steps:

See also:

 

8.00am–6.00pm,
Monday–Friday
1800 199 010 Complaints, compliments, feedback or suggestions. 8.00am–6.00pm,
Monday–Friday

Overseas enquiries

Overseas enquiries: Phone numbers and operating hours
Phone number Enquiry type Operating hours
+61 3 9268 8332 Overseas enquiries using the free translating and interpreting service (TIS) for people from non-English speaking backgrounds.

See also:

  • Information in other languages

 

8.00am–5.00pm,
Monday–Friday (AEST)
+612 6216 3444  myGov enquiries 8.00am–9.00pm,
Monday–Friday and10.00am–5.00pm,
Saturday (AEST)
+61 2 6216 1111 All other enquiries 8.00am–5.00pm,
Monday–Friday (AEST)

Switchboard

ATO switchboard operating hours
Phone number Service Operating hours
13 28 69 Our switchboard 8.00am–5.00pm,
Monday–Friday

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